Last updated September 2026. We pack and send every order from our own workshop, with tracking included.
When we dispatch orders
Order before 2pm on a working day and we usually send it out the same day. Order later, or at a weekend or bank holiday, and it goes out the next working day.
Some devices need software, building or testing before they can be sent. This can add up to three working days. We say so on the product page when it applies.
UK delivery prices and times
Standard tracked delivery costs £3.99 and arrives in 2–4 working days. It is free on orders over £59.99.
Next-day tracked delivery costs £9.99. Order before the 2pm cut-off and it arrives the next working day.
International delivery
International tracked delivery costs £9.99 and is free on orders over £79.99. Check that the item can legally be sent to your country. Any import duty, VAT or customs fees are your responsibility and are not included in what you pay us.
Tracking your order
We email your tracking number when we send your parcel. It can take a few hours for tracking to update.
Late, damaged or missing parcels
If tracking has not moved for three working days, email charlie@clbrnssystems.com with your order number. We will contact the delivery company. We treat a parcel as lost after its claim time closes, usually ten working days for UK delivery. We will then replace it or refund you. You can choose which.
If your parcel arrives damaged, take photos of the box and item before unpacking more. Send them to us within 48 hours.
Wrong address
Check your address before you pay. We can change it while we still have the order. We cannot redirect it after it leaves us. A second delivery may cost extra.
Questions about this page? Email charlie@clbrnssystems.com and we will come back to you within one working day.