Last updated September 2026. You can return an unwanted or faulty item. Here is what to do.
Your right to cancel
UK law lets you cancel an online order within 14 days of receiving it. Email us with your order number within those 14 days. You then have 14 more days to send it back. The item must be complete, unused, in its original box and fit to sell again. You may check it as you would in a shop, but you must not use it.
Who pays for return postage
If you change your mind, you pay for return postage. Use tracked delivery because the parcel is your responsibility until it reaches us. If the item is faulty, damaged in delivery or wrong, we pay the return cost and send you a label.
Faulty items
If an item becomes faulty within 30 days, you can ask for a full refund, repair or replacement. From 30 days to six months, we will repair or replace it. If we cannot, we will refund you. We do not cover damage caused by changes, unsupported software, liquid or misuse. We will explain what we find.
Items we cannot take back
You cannot return opened software, licence keys or storage with software already loaded because the contents can be copied. You also cannot return a custom build made for you unless it is faulty.
How and when you get your refund
We send the refund to your original payment method within 14 days of getting the item back. We refund the item price and standard delivery cost. We do not refund the extra cost of faster delivery when you change your mind. We may reduce the refund if the item is used, incomplete or damaged. We will explain why first.
How to start a return
Email charlie@clbrnssystems.com with your order number, the item and the problem. We will send the return address and a prepaid label when it applies. Wait for our reply before sending anything.
Questions about this page? Email charlie@clbrnssystems.com and we will come back to you within one working day.